We acknowledge that despite the utmost care provided to customer items, there are instances where issues may arise after processing. For this reason, before accepting any item, We provide full disclosure to customer through a Delicate Care Item Processing Disclosure and Waiver Form 2025-02-01 to ensure transparency regarding potential risks.
Additionally, we make information about our Limited Liability Policy readily available below, allowing customers to review our policies even before visiting our laundry shop partners. Thank you.
LIMITED LIABILITY POLICY: Item based Pricing
All items accepted for service are covered by a limited liability policy which is not intended to question the value of an item or diminish its significance in any manner. This policy is implemented to align with our pricing structure, rooted in the categorization of items based on type or weight, and not contingent on their purchase value. Each item, regardless of its acquisition cost, is subjected to a standardized service price, ensuring fairness and consistency in our service transactions.
For the reason stated our COMPANY uses the Service Price as the basis of the liability of the Company should an item be lost or damaged. Should the COMPANY elect the option of paying the value of the item, its liability shall not exceed TEN (10) TIMES the service fee charged for laundering or dry-cleaning the subject item.
If a customer would like to be compensated based on the full purchase value of an item:
(a) Provide to our Company a copy of the purchase receipt before surrendering subject item for service.
(b) Service fee for cleaning the item will be 50% of the purchase price of the item.
The basis for the Full Value Option of the subject item shall be the service price recorded by the staff in the Claim Stub and official Receipt as paid by the customer.