We always recommend that customers visit one of our 40 partner branches because it offers peace of mind. Face-to-face turnover at a physical branch is the safer option, giving you the assurance of dealing with a REAL person when surrendering a valuable item for service.
Nevertheless, for customers who require pick-up and delivery service, there are two options:
1. Most Economical
The customer books a rider. Once the item is received at METROPOLE Branch 56, P. Guevarra, San Juan, the service fee may be paid via GCash. When the item is ready, the customer books a rider again for claiming. No processing fee will be charged. Direct link to Branch 56.
2. More Convenient
Customers may book a pick-up and delivery service through METROPOLE Logistics. A processing fee will be charged. Direct link to the METROPOLE Website Page.
We provide options, but when the item matters, we believe the safest way to begin is face-to-face at one of our partner branches. We hope this helps.